Policies

Returns

At Main Orthodontics we strive to bring you the best quality products. However we understand that sometimes there is a need to return or exchange items.

 Main Orthodontics will accept returns under the following conditions:

  • the item is faulty and this can be verified upon testing
  • if the item is not faulty and is unused, the item can be returned within 30 days (in the original packaging) for a refund or credit 
  • if the item is returned after 30 days or if the item is not returned in the original packaging or has been used, then a store credit will be offered (minus a 15% restocking fee)
  • items older than 45 days will not be accepted for return or credit

Postage costs are to be covered by the person returning the goods.

Shipping

Main Orthodontics currently offers free shipping on all items ordered provided the following conditions are met:

  • you currently have an account with us 
  • your order is placed ONLINE via our website
  • your billing account is up to date with no overdue invoices outstanding at the time of your order

Exclusions to free shipping: Courier/express options are available at cost and upon request.

Any accounts that are not up to date will be charged the standard shipping fee at the time of shipping. Standard shipping fee is $14.95+GST on small orders and up to $39.95+GST on larger/heavier orders.

 We reserve the right to combine orders as needed.

Accounts

Requests for 30-day accounts can be made by calling 1300 030 601 directly. Once your details have been verified you will receive an email to activate your account. 

Please note that all first (initial) orders must be paid prior to shipping. 

Repeated failure to pay by the due date on your invoice may result in cancellation of your 30-day account and result in all future orders requiring payment prior to shipment. 

A late fee of 2% of the total amount due will be charged for accounts more than 45 days late.

Accounts that are late by more than 60 days may be suspended and may result in all future orders held until the account is bought up to date. 

We reserve the right to refuse account requests and orders.

Your use of our website to place an order implies that you agree to these terms and conditions listed above

 

*Effective from 01 February 2022